Shipping and delivery
When can I expect delivery of my order?
You can expect most packages to be delivered within five to 10 business days.
We process your order within 24 business hours after receipt of full payment, and items will leave our facilities within two business days after processing.
We provide you with tracking information via email 24 to 48 hours after your item has shipped. Please ensure you have provided us with a valid email address, and check your spam or junk folder as communications from LKQ Online may not make it past your filter, depending on your settings.
If after 10 business days you haven't received your order, please contact our shipping department at LKQOnlineTracking@lkqcorp.com.
Why was my order delayed?
Your order may be delayed if we are missing information necessary for processing. If this is the case, we will email you within 48 hours of receiving your order. Please check your spam or junk folder as communications from LKQ Online may not make it past your filter, depending on your settings.
If you have not received an email from us and have not received your order after 10 days, please contact our shipping department at LKQOnlineTracking@lkqcorp.com.
Remember that we cannot ship to a post office box or an APO. If you order a freight item (such as seats, engines, transmissions, running boards, or bumpers), we must have your business name, physical address, and daytime phone number.
Will there be a handling fee for my order?
Yes. The handling fee covers packaging materials needed to provide the safe arrival of your purchase. We typically include this fee with the shipping charge.
Can I arrange my own shipping?
No. We use very carefully selected commercial carriers to provide the best US coverage and care for your products. We therefore do not allow customers to arrange for their own shipping. By letting us package items, select the best shipping method, and coordinate freight pick-ups, you are guaranteed the most secure and efficient shipping course at the best possible price.
Will you ship freight items to Canada or elsewhere outside the US?
LKQ Online will only ship to the continental 48 United States. At this time, we cannot ship to Hawaii, Alaska, Canada, Mexico, Puerto Rico, or elsewhere overseas.
What shipping methods does LKQ Online use?
We ship more than 75 percent of our items via UPS Ground service. We do not use the United States Postal Service, and therefore cannot ship to a post office box or APO address. Occasionally, we ship ground packages via FedEx. Large or oversized items (motors, transmissions, seats, wheels, bumpers, and tires) will ship via LTL Freight Carriers.
How will you ship my engine, bumper, seat, or other large item?
For large items such as those mentioned above, we ship via less-than-truckload (LTL) freight carriers.
The costs to ship these types of items begin at $100 and can exceed $1,000 for complete engines with transmissions or transaxles. In most cases, we place and band these items on 4x4 or 6x6 pallets, and cover or wrap them.
We must ship these parts to a commercial address with docking and forklift capabilities. If you do not have a location such as this available to you, we can ship the items to the closest freight terminal to your ZIP code.
For an additional $75 charge, we will ship to a commercial address without a loading dock or to a residential address using a delivery truck with a lift gate. Your products will be unloaded only at the curb. We cannot unload onto a driveway or into a garage. Please make arrangements to move your items from the curb to a secure location.
Upon delivery of your order, you should immediately inspect the cartons for any damage that may have occurred during shipment. Carefully inspect the packaging as well as its contents. It is normal for the carton to show some wear.
The shipping charge does not include removal of any pallets, cartons, or other packaging materials.
The freight trucking company is not responsible for unloading the items from the truck, or carrying the parts into your building. Your item is likely to be heavy and large, and therefore we recommend having a forklift or other help unloading and moving the item. The total shipping charge does not include inside delivery or removal of cartons.
Why does it cost so much to ship airbags?
Airbags are considered hazardous materials by the U.S. Department of Transportation, and therefore require special packaging and care to ship properly and safely.
Up to two airbags can be combined for shipping if they ship from the same location. We cannot combine shipping if multiple airbags in one order ship from different locations. Airbags do not include the module, unless otherwise stated.
I live in New York State. Why can't I buy a used airbag from you?
Due to a New York State law banning the installation of used airbag equipment in vehicles, LKQ cannot ship airbags to residents of the State of New York.
We also cannot ship airbags to any location outside the continental United States, including Alaska, Canada, Hawaii, and Puerto Rico. No air shipments of airbags are allowed.
To learn more about HAZMAT items and the reasons for the high cost of shipping an airbag, visit www.dot.gov.
Why does the color of the part I ordered not match my car?
We sell used OEM auto parts from various makes and models, with varying color shadings and changes. Color differences may result from such factors as environmental effects and degrees of wear. Therefore we cannot guarantee a part that will fit your vehicle will also be an accurate color match. We recommend consulting with an automotive painting professional to match the used part to your vehicle’s color. We also cannot accept returned parts that have been painted after purchase.
Free Shipping Terms and Conditions
Free ground shipping applies to orders shipped to address in the continental United States and excludes Alaska and Hawaii. Shipping to a Post Office box or APO address is not available. Free Shipping excludes wheels, transmissions, axels and any product that ships via freight. LKQ Online is not responsible for return shipping costs. Offer cannot be combined with any other offer, discount, special pricing or promotion. LKQ Online reserves the right to cancel or modify this offer at any time without notice.